Support

Email is the whole support system. There is no ticket portal, no chatbot, and no account to log into first.

Name the app in the subject line

These two addresses cover every app published here, so the subject line is what sorts the mail. Writing from Anchorframe's or VanessaCharge's support page fills it in for you.

Timebuddy Incident Investigator is the one exception, and permanently: it is an open source project rather than a store listing, so it has no support page. Its issue tracker is the better place for a bug or a feature request, because the report stays with the code and other people can find it. The address above works too, and is the right one if what you have to send should not be public.

Where an app does have a support page, it also says what to include for that app, which is more useful than anything general that could be written here.

Asking for a beta invite

Anchorframe and VanessaCharge are both in beta and both are invite-only, so the way in is to ask. Each app's card on the front page opens a message with the right subject line already filled in, or write to the support address and name the app.

Reporting a privacy or security problem

Use the privacy address and name the app in the subject. If you believe an app sends data somewhere its privacy policy does not mention, that contradicts the policy and is worth knowing about before anyone else finds it.

Common questions

Why one address instead of one per app?

Because an address per app would mean a mailbox, a set of mail records, and a renewal date to forget on every one. One address at this domain costs the same whether there are three apps or ten. The trade is that the subject line has to do the sorting, which is why the links above fill it in.

Is this address different from the one on an app's site?

No. Where an app's site gives an address, it is this one. There is one mailbox, and reaching it from an app's own page is only a way of getting the subject line filled in for you. The one exception is named above.

What happens to an email after you read it?

It sits in a mailbox and is answered. It is not fed into a ticketing system, a CRM, an analytics tool, or a mailing list, because there are none of those. The privacy policy covers what this site collects, which is separate from what you choose to put in an email.